HSBC gets extension to PPI complaints procedure
The Financial Services Authority (FSA) has confirmed that it has agreed to temporary arrangements for HSBC to handle payment protection insurance (PPI) complaints.
The arrangements extend the time periods HSBC has to deal with its backlog of stayed PPI complaints and the high volume of new complaints on PPI.
The terms are the same as those previously announced for Lloyds, Barclays and RBS.
In the original announcement the FSA stated that PPI complaints still with a firm but put on hold during the judicial review will receive a decision by the end of August; PPI complaints received after the conclusion of judicial review but on or before the 31 August will
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