Insurance Age blog: The calamity that is claims
Claims are given quite a lot of air time. Everyone seems to have an opinion about them - unfortunately most seem to centre upon what other people are doing wrong.
I chaired a roundtable yesterday which was very enlightening but not necessarily fruitful. If anything, rather than uncovering any solutions, we spent an hour and half (I had to forcibly shut everyone up as the room was had been booked by someone else) bemoaning every single issue and potential hazard that loomed on the horizon.
One reason why the debate was so wide ranging was because attendees came from all areas of the chain and everyone had something to say on the subject (this is not a
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