Homeserve suspends sales after mis-selling review
Homeserve has suspended all telephone sales and marketing following a review of its UK telephones sales operations and procedures.
The review, which included an independent report from Deloitte, showed that in some cases sales processes had not meet Homeserve’s required standards. The company said that as a consequence it had begun an immediate re-training programme for all telephone sales staff.
Staff will begin taking inbound calls from customers again on 1 November.
However Homeserve confirmed that outbound calls would not begin again until all the relevant staff had completed the retraining programme and it was
Only users who have a paid subscription or are part of a corporate subscription are able to print or copy content.
To access these options, along with all other subscription benefits, please contact info@insuranceage.co.uk.
You are currently unable to print this content. Please contact info@insuranceage.co.uk to find out more.
You are currently unable to copy this content. Please contact info@insuranceage.co.uk to find out more.
Copyright Infopro Digital Limited. All rights reserved.
As outlined in our terms and conditions, https://www.infopro-digital.com/terms-and-conditions/subscriptions/ (point 2.4), printing is limited to a single copy.
If you would like to purchase additional rights please email info@insuranceage.co.uk
Copyright Infopro Digital Limited. All rights reserved.
You may share this content using our article tools. As outlined in our terms and conditions, https://www.infopro-digital.com/terms-and-conditions/subscriptions/ (clause 2.4), an Authorised User may only make one copy of the materials for their own personal use. You must also comply with the restrictions in clause 2.5.
If you would like to purchase additional rights please email info@insuranceage.co.uk
More on Insurer
Aviva continues regional push with five underwriting hires
Aviva has revealed five underwriting hires across the South West and Wales region as it continues its regional push.
People Moves: 2 – 10 January 2025
Follow the latest insurance personnel moves.
Ecclesiastical recruits Medlicott as UK casualty director
Ecclesiastical Insurance has appointed James Medlicott as UK casualty director, joining in March from HDI Global where he was director for liability underwriting.
Lloyd’s CEO Neal to leave for new role at Aon
Lloyd’s has announced that CEO John Neal will be leaving in 2025 to join Aon as its global CEO of reinsurance and global chairman of climate solutions.
Ex-Axa COO Vasudeva returns to Hiscox
Hiscox has named Shali Vasudeva as group chief operations and technology officer, returning to the insurer after leaving for Axa in 2019.
Young broker looks to grow skills on Aviva’s Rising Stars programme
Aviva Rising Stars participant Poppy Keys, commercial broker executive at ABA Insurance Commercial, confirms she is already seeing changes to her role thanks to the programme.
Iprism broadens capacity deal with Zurich
Managing general agent Iprism has signed a multi-year deal with Zurich bringing in capacity for its property owners and commercial combined products.
Aviva pledges more than £4m to Citizens Advice
Aviva has renewed its multi-year partnership with Citizens Advice, pledging more than £4m to the charity, following its two-year investment in 2022.