FOS reveals record complaints in 2013

shouting

PPI accounts for over three-quarters of complaints in second half of year.

The Financial Ombudsman Service (FOS) has revealed it took on a record 575,836 new cases in 2013.

The figure represented an increase of 38% on the total received in 2012.

In the second half of the year it received 248,801 complaints in total with payment protection insurance (PPI) making up 76% of the figure.

Just five financial services groups accounted for 68% of the 190,356 new PPI cases.

Complaints
Topping the PPI complaints table for the six months from 1 July to 31 December 2013 was Lloyds

Only users who have a paid subscription or are part of a corporate subscription are able to print or copy content.

To access these options, along with all other subscription benefits, please contact info@insuranceage.co.uk.

You are currently unable to copy this content. Please contact info@insuranceage.co.uk to find out more.

Sorry, our subscription options are not loading right now

Please try again later. Get in touch with our customer services team if this issue persists.

New to Insurance Age? View our subscription options

Register

Sign up and gain access to five complimentary news articles every month.

Already have an account? Sign in here

This address will be used to create your account

Antares unveils UK MGA focused retail division

Antares Global Management, formerly known as QIC Global, has rolled out a restructure of its underwriting operations with a new retail division to back managing general agents and a commercial division.

Wholesaler seals second capacity deal in a month

Addept Insurance Services has sealed a capacity deal with The Salvation Army General Insurance Corporation for the firm’s new dedicated tenant pet damage protection insurance for landlords, called Not for Lions.

Most read articles loading...

You need to sign in to use this feature. If you don’t have an Insurance Age account, please register now.

Sign in
You are currently on corporate access.

To use this feature you will need an individual account. If you have one already please sign in.

Sign in.

Alternatively you can request an indvidual account here: