The Future of Broking: Articulating the value of a broker

delivering-value

Articulating the value of being a broker sounds easy doesn’t it?

But as Neil McFarlane, managing director of TH March, notes this is not as simple as it first appears.

"I don't believe in just saying we offer ‘excellent service' because this means different things to different people," he comments.

"For this reason, we need to define what it is, whether turning around a quote in a day or dealing with a complaint in a week - and make sure we communicate that with clients and keep them informed."

McFarlane is among the many broking luminaries who have helped

Only users who have a paid subscription or are part of a corporate subscription are able to print or copy content.

To access these options, along with all other subscription benefits, please contact info@insuranceage.co.uk.

You are currently unable to copy this content. Please contact info@insuranceage.co.uk to find out more.

Sorry, our subscription options are not loading right now

Please try again later. Get in touch with our customer services team if this issue persists.

New to Insurance Age? View our subscription options

Register

Sign up and gain access to five complimentary news articles every month.

Already have an account? Sign in here

This address will be used to create your account

Meet the MGA: Kayzen Specialty

Kayzen Specialty founder and CEO Charles Boorman explains to Jonathan Swift his plans for the MGA to be a go-to market for financial lines through continuous improvement across its three pillars of broker-centric, underwriter-fronted and tech-focused.

Konsileo seals £8m fundraise

Top 100 insurance broker Konsileo has completed an £8m fundraise to accelerate its expansion across the UK, Insurance Age can reveal.

Most read articles loading...

You need to sign in to use this feature. If you don’t have an Insurance Age account, please register now.

Sign in
You are currently on corporate access.

To use this feature you will need an individual account. If you have one already please sign in.

Sign in.

Alternatively you can request an indvidual account here: