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Commentators can 'um' and 'ah' until the cows come home as to whether offshoring is the devil incarn...
Commentators can 'um' and 'ah' until the cows come home as to whether offshoring is the devil incarnate or merely good business sense but sometimes it's good to hear how the land lies right from the horse's mouth. Insurance Age editor-in-chief, Anthony Gould was left in no doubt as to what one disgruntled customer thought of the offshoring trend when he was left a colourful message meant for a broker call centre. Apparently, the customer in question was bombarded with phone calls from over
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