Editor's letter - November 2015
“If brokers… end up paying for the advertising to generate more claims we really will have gone through the looking glass”
One online story rather caught my eye last month. The Financial Conduct Authority (FCA) announced that it will consult before the end of the year on the introduction of a deadline for consumers to make their payment protection insurance (PPI) complaints.
This comes with its own pros and cons. There is a further element to the announcement though that may really wind brokers up – the FCA will also be asking about funding a consumer communications campaign.
Nobody is arguing that the public
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