It's time to shop around ..

Longing to feel the wind in my hair, I have decided to buy myself a little motorbike - a Suzuki GS500 to be exact. And where better to run riot on my new bike than in the leafy environs of St Albans? As usual, to test brokers' ability to find appropriate cover, I am posing as a first-time motorbike owner and insurance idiot. We got some surprising results

MYSTERY SHOPPER APPROVAL

A-PLAN INSURANCE

66 London Road, St Albans, AL1 1NW

Time taken to be seen: Immediately

Time taken to complete quote: 20 minutes

Frontage: 4/5

Interior: 5/5

Staff competence: 5/5

Customer satisfaction: 5/5

Overall: 19/20

The quality high-street broker is alive and well, and working in St Albans. I have to say, however, that finding our best mystery shopper to date in this leafy commuter town was a bit of a surprise. I was also taken aback at how clean, tidy and spacious

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