Broker Expo: Panel discussion on world class customer focus
Service, training, recruitment and learning from mistakes all come under the microscope.
Delegates at Insurance Age’s Broker Expo in Coventry have heard from a panel of experts on how broking can deliver world class customer focus.
Hosting the event Michael Lawrence, personal lines director at LV posed the questions to the broking specialists to help share knowledge and build crucial skills in the sector.
The discussion began with a focus on what true world class customer service really looks like.
Ian Cooper, COO at Lockton advised: “Put yourselves in the shoes of the customers
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