Norwich Union Insurance announces operational changes

Norwich Union (NU) Insurance has announced strategic changes to its operating model, designed to drive growth and improve service by making the most of its brands, distribution network and underwriting expertise.

Igal Mayer, the chief executive at the company, said the move – which will include changes to the executive team – would make it less complex, more able to adapt quickly to rapidly changing market conditions, and more connected to its customers.

The changes will follow the announcement by NU's parent company Aviva of its vision for “One Aviva, twice the value”, which will focuse on new growth and efficiency targets.

Under the new operating structure for NU Insurance, the strategy will be

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