Losing track

Using technology to make claims tracking faster and cheaper has long been a relatively ignored concept, which has only recently started to change. However, can using the internet offer the answer to brokers' claims tracking prayers? Gareth Carpenter investigates

Using the internet to boost insurance sales is not a new concept, particularly in personal lines, but when it comes to using web-based technology to track claims, some would argue that it is still only just taking off.

Claims tracking has proved to be a bone of contention for brokers over the years. While they hardly make any direct money out of the process, with all-important renewals in mind they have to supply a satisfactory level of service to customers. Unfortunately, up to now the only way