The search for a silver service from insurers

This month's Power Hour, the first to be held in the regions, looks at whether service standards are as bad as some people think. Four brokers and four insurers debated at the Biba conference the challenges of broker to insurer and broker to client service

Insurers' service trends - where are they heading and why?

Brendan: I am fed up with brokers moaning about service standards from insurers when they take the first opportunity to give their business to someone who is a few quid cheaper, where there are no service standards.

Paul: That is a very fair comment. I don't know what other people think but we do our best not to rebroke unless there is a very good reason to, whether the service is good or bad. This is because everyone around this table has