A passage to India
Norwich Union has been at the forefront of the controversial trend of offshoring to India. David Worsfold accompanies four well-known UK brokers, who - on a recent visit to NU's flagship call centres - drew a unanimously favourable opinion
How do you feel about having business you place with a UK company being processed in India? Do you have any doubts or fears? These are questions that cannot be avoided as, in 2005, it will become increasingly difficult to find a major insurer to work on some aspect of your business that is not employing staff somewhere on the vast Indian subcontinent. Many of the issues that brokers have badgered insurers about for years centre around poor service, especially slow turnaround and inaccuracies in
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