Part of the bigger picture.

Outsourcing claims management takes some of the heat out of the claims process, freeing brokers to concentrate on the front end of the business. Not getting tied down by minutiae can make for a more efficient service, finds Nicolle Farthing.

During recent years, there has been huge growth in the number of
companies offering brokers claims outsourcing services. Though outsourcing
is still relatively new, it is becoming increasingly useful for
low-value/high-volume personal insurance and major loss commercial
claims.


As loss adjusters and loss assessors take a growing slice of the claims
management pie, however, brokers are starting to wonder if they really
need to get involved.


Moment of truth


The claim is sometimes described as the