File sharing.

A fully integrated claims system, allowing insurers, brokers and loss adjusters to easily access and track files, is the way to facilitate more efficient claims handling, says Sam Friend.

The insurance industry is at last beginning to integrate the claims
process, bringing all parties closer together, shortening lines of
communication and reducing the touches on claim files.


In future, an IT infrastructure will link each aspect of the claims
process in an inter-company, web-enabled collaborative claims handling
system.


The objective is to ensure faster and more efficient resolution of claims
and allow companies to react quickly to the needs of clients, competitive
pressures, and