Season of change

Many regard moving to fees as the key to insurance broking being regarded as a profession rather than an industry. Jane Bernstein puts this perception to the test

Brokers have faced constant change in recent years and in view of a new climate of transparency and professionalism, should brokers also be considering the significant changes being made to commission structure and fee charging?

The question of professionalism provides one of the key areas for debate over the fee-charging issue, and in particular, whether or not the charging of a fee must go hand in hand with the customer's perception of a 'professional'. Certainly, accountants and solicitors