An offshore investment
The increasing popularity of outsourcing to places such as India and Gibraltar is causing concern for brokers. Rachel Gordon asks whether there is really any need to panic over this emerging trend in the UK insurance industry
Brokers often complain it is hard to get through to insurers, and phoning a call centre in Bangalore may be more problematic than reaching one in Ipswich. Outsourcing claims is a continuing trend in the insurance industry and the current move towards offshoring could create more headaches in the future.
UK unions may protest at moving jobs to India but there is no immediate need to panic. Graeme Trudgill, senior technical officer for the British Insurance Brokers' Association, says: "So far we
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