FOS draft rules published.
The Financial Services Authority has published the draft rules for the new Financial Ombudsman Servi...
The Financial Services Authority has published the draft rules forthe new Financial Ombudsman Services and is seeking industry comment by 31
August. Under the proposals, FSA authorised insurers will have to: publish
complaints procedures and make them easily available to consumers,
investigate complaints within a maximum of eight weeks, inform
dissatisfied customers of the new ombudsman service, keep records of
complaints for a minimum of six years, and submit returns to the FSA on
the number and
Only users who have a paid subscription or are part of a corporate subscription are able to print or copy content.
To access these options, along with all other subscription benefits, please contact info@insuranceage.co.uk.
You are currently unable to print this content. Please contact info@insuranceage.co.uk to find out more.
You are currently unable to copy this content. Please contact info@insuranceage.co.uk to find out more.
Copyright Infopro Digital Limited. All rights reserved.
As outlined in our terms and conditions, https://www.infopro-digital.com/terms-and-conditions/subscriptions/ (point 2.4), printing is limited to a single copy.
If you would like to purchase additional rights please email info@insuranceage.co.uk
Copyright Infopro Digital Limited. All rights reserved.
You may share this content using our article tools. As outlined in our terms and conditions, https://www.infopro-digital.com/terms-and-conditions/subscriptions/ (clause 2.4), an Authorised User may only make one copy of the materials for their own personal use. You must also comply with the restrictions in clause 2.5.
If you would like to purchase additional rights please email info@insuranceage.co.uk
More on Regulation
FCA targets 400 headcount as it continues Leeds office expansion
The Financial Conduct Authority has expanded its Leeds regional office, with 100 more people expected to join this year.
Economic Secretary Emma Reynolds supports calls for proportionate regulation
At the British Insurance Brokers’ Association manifesto launch Economic Secretary to the Treasury Emma Reynolds stated regulation “must be proportionate”.
Manifesto 2025: A ‘golden opportunity’, says Biba
The British Insurance Brokers’ Association has unveiled its 2025 Manifesto, titled ‘Partnering to deliver value’, labelling the year as a golden opportunity on regulation.
FCA insurance related fines total £1.1m in 2024
The Financial Conduct Authority handed out £1.11m in fines to two general insurance broking individuals in 2024, as firms achieved the second year in a row of zero fines.
Somerset Bridge and DLG breach Private Motor Insurance Order
Somerset Bridge and Direct Line Group have both received a letter from the Competition and Markets Authority for breaches of the Private Motor Insurance Market Investigation Order 2015.
Sicsic FOI uncovers insurance firms’ £2.7m S166 bill
Insurers and insurance intermediaries paid a total of £2.7m for Financial Conduct Authority-commissioned skilled persons reviews in the financial year 2023/24, according to a Freedom of Information request by Sicsic Advisory.
FCA reveals review findings of first annual Consumer Duty board reports
The Financial Conduct Authority has set out five areas for improvements and five good aspects having reviewed the first annual Consumer Duty board reports from 180 firms.
FOS forecasts levy freeze at £70m
The Financial Ombudsman Service is planning to maintain its levy for 2025/26 at the £70m total set this financial year.