Not up to scratch
Q. I have taken on a number of sales people recently. Upon completion of training, two of them are not up to the company's standards, or those required by the FSA. What can I do about this?
To be able to sell insurance, an employer has to be certain that the individual is competent - to the standards required by the Financial Services Authority - to sell the product. If they are not, the consequences of allowing them to sell insurance could be extremely serious for your company.
The first thing to determine is whether you are certain that you have come to the end of the potential training stages; is there anything that can be done to improve their performance or can they be
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