Back to basics.
Loss adjusters need to reassess their role in the claim management process, in order to ensure they are satisfying the needs of the broker and their client, says Alex Gargolinski.
Consolidation and competition continue to reshape the commerciallandscape of the insurance business. And as policyholders shop around for
the best value in products and customer service, it is often the broker's
reputation which is at stake. It is time loss adjusters realised this and
redefined their relationship with brokers and their customers.
Recent research indicates that on average a claim generates seven phone
calls and that simply reducing this from seven to six would free up to
five weeks
Only users who have a paid subscription or are part of a corporate subscription are able to print or copy content.
To access these options, along with all other subscription benefits, please contact info@insuranceage.co.uk.
You are currently unable to print this content. Please contact info@insuranceage.co.uk to find out more.
You are currently unable to copy this content. Please contact info@insuranceage.co.uk to find out more.
Copyright Infopro Digital Limited. All rights reserved.
As outlined in our terms and conditions, https://www.infopro-digital.com/terms-and-conditions/subscriptions/ (point 2.4), printing is limited to a single copy.
If you would like to purchase additional rights please email info@insuranceage.co.uk
Copyright Infopro Digital Limited. All rights reserved.
You may share this content using our article tools. As outlined in our terms and conditions, https://www.infopro-digital.com/terms-and-conditions/subscriptions/ (clause 2.4), an Authorised User may only make one copy of the materials for their own personal use. You must also comply with the restrictions in clause 2.5.
If you would like to purchase additional rights please email info@insuranceage.co.uk
More on E-Trading
Polaris at 30 – managing director Vivek Banga
Ahead of a week-long ‘Polaris at 30’ series Insurance Age caught up with managing director Vivek Banga to run the rule over the history of e-trading developments and what is coming next for brokers.
Broker Insights launches in the US
Insurtech Broker Insights has launched in the US following research and collaboration during which time it analysed almost $1bn (£770m) of gross written premiums.
Broker Expo 2024: Education part of solution to cyber cover confusion
Specialist insurers can provide cyber cover expertise and training to brokers to build confidence, according to experts at the Broker Expo 2024 in Birmingham.
Blog: Now Open GI has finally been sold what do brokers think?
The future of Open GI has been spoken about for months. But now a deal has been done Rosie Simms discovers brokers are neither frothing with excitement or overcome with concerns about the future.
Applied Net 24: European business expanding commercial lines panel “significantly”, says CEO Needs
Applied Systems Europe is expanding its panel “significantly” in commercial insurance according to CEO Tom Needs, adding both Zurich and Aviva.
Applied Net 24: Commercial lines panel main UK market challenge for software house
Taylor Rhodes, CEO of Applied Systems, claimed the challenge in the UK market is the commercial lines panel from insurers and getting them to broaden their panel placement.
CDL grows revenue but profit drops for second year in a row
CDL grew revenue by 6.9% to £59.54m in the year ended 30 September 2023, however profit after tax dropped for the second consecutive year to £10.01m.
RSA expects new business “clunkiness” to ease from July as it continues NIG integration
RSA expects any “clunkiness” in how it handles brokers seeking quotes from both itself and merger partner NIG for the same business to improve materially from next month.