Les McIntosh.
The advent of digital TV looks set to boost Internet services. We must be ready for this: let's set up a central insurance site.
Not many people in our industry use the Internet seriously forbusiness. Personally, I buy computers, music CDs and books from a variety
of UK sources on the Net and so far I have not suffered any rip-offs or
disasters. The service is generally at least as good as the best telesales
operation.
This being so, I have to ask why we are not doing more to sell our
services via the Net; not just policies but actual services such as claims
handling, helplines, policy and cover information.
Many people in
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