Will Paddick's punch-up with the FSA help?
With great regularity brokers tell me they watch customers going out of their offices clutching docu...
With great regularity brokers tell me they watch customers going out of their offices clutching documentation, required by the Financial Services Authority, which they will not read and will not understand if they do.
And it is not just brokers that are unconvinced that the benefit to customers of regulation is worth the price the industry is paying. Insurer senior managers are also concerned about how the cost may impact the market.
Speaking to Derek Plummer, marketing and underwriting director
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