Management Forum
In November's debate our panellists discussed the issues surrounding contract certainty
Richard Adams: What, at a basic level, does contract certainty mean?
Joe Graham: It's about knowing what you are buying. I can't think of any other goods or service that I would buy where I do not know what I am getting at the outset. So it is really about making sure insurance buyers understand what they are getting.
Peter Staddon: I would go along with what Joe said. We need to explain that to customers as brokers and we need to evidence that.
Richard Adams: A question submitted from Michael
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