Partnership adjuster

In an era where brokers are increasingly carrying out activities that, traditionally, have been the preserve of insurers, David Mairs offers his take on how brokers can get the best out of their relationships with loss adjusters. Richard Adams reports

Having written off the idea of owning his own insurance company early in his career, David Mairs set up his present company with one secretary above a fish-and-chip shop 12 years ago. Today, the Ashworth Mairs Group deals with a range of clients on a national basis, turns over £23m annually and claims to have been the first adjusting firm to receive accreditation from the Chartered Insurance Institute.

"Like brokers, what loss adjusters call 'added value' today will be taken for granted by