Walk the line
Brokers are currently grappling with treating customers fairly, to meet the guidelines set by the Financial Services Authority. Garry Lloyd showcases a case study that shows how TCF can be utilised to great effect
While loss adjusters are not regulated by the Financial Services Authority, the insurer and broker clients for whom they act are, and it is incumbent upon adjusters to ensure that they provide a service in such a way that ensures clients remain fully compliant with the regulations.
Much has been written and debated about the FSA guidelines for treating customers fairly. Arguably, the time of claim is when adherence to TCF guidelines will come under closest scrutiny. Couple this with the
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