2006 Sentiment survey
Welcome to the tenth Professional Broking Sentiment Survey - the industry barometer tracking the issues facing brokers. This survey saw continued concern about regulation, however, many brokers are now enjoying some benefits. Consolidation, service and the soft market were also high on the agenda for brokers.
The last Professional Broking Sentiment Survey of 2006 has again generated some thought provoking responses from intermediaries.
Service - or the lack of it - is a continuing gripe and, although brokers feel in overall terms that things have levelled out, there is evidence of substantial antipathy towards off-shoring. More than 60% regard this as being of concern to their business and there are some stinging criticisms from among the broking fraternity. "Rubbish off-shore call centres" says one
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