RAC publishes inaugural annual motor survey results
The RAC has published the results of its first annual motor survey, part of which was conducted excl...
The RAC has published the results of its first annual motor survey, part of which was conducted exclusively for Professional Broking magazine.
PB can reveal that 46% of insurers felt the main reason customers switch to another company is because of cheaper premiums, compared with 23% who considered this was due to customer service. In contrast, 38% of brokers believe that customers switch to other companies because of cheaper premiums, whereas 50% felt it was due to customer service.
Nick Jones
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