Bound up with each other
Brokers and loss adjusters are united by a common cause - resolving a claim. Forming close relationships, rather than seeing each other as adversaries, is not only good for them but for claimants too, explains David Fanning.
Trust is the most important element in relationships between brokersand adjusters, says Mike Reeves, senior vice-president at adjuster
Crawford.
"Adjusters and brokers have a common interest in settling claims fairly
and successfully and in explaining the processes to policyholders," he
adds.
Michael Woodgate, joint managing director of adjuster Woodgate & Clark,
agrees that the firm's relationships with brokers are very important.
He says: "It is extremely useful when brokers know their clients
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