Brokers increase claims payouts - report
Emmanuel Kenning reviews industry responses to research from the British Insurance Brokers' Association.
Research published in August by the British Insurance Brokers' Association revealed that 58% of brokers claim they are having to fight harder during the recession to secure claims payment from insurers.
The July and August survey of Biba's full membership asked for feedback on how brokers add value to the claims process.
Examples supplied to Biba included a broker that secured a £30,000 settlement after an initial offer of £6,500 for a fire claim and another that negotiated a settlement of £17
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