Underwriting under control
The ability to deliver on professional promises is more pertinent than ever in today's market. Peter Joy, principal of Insurance 360, analyses results of an exclusive survey to find out which underwriters are proving the most capable
Years of fat investment returns led some insurers to neglect their risk-pricing skills. The game was to beat competing quotes by a few quid, get the premium in and invest it. That didn't take much know-how.
Things are different now. Today, a tentatively hardening market is exposing the shortage of capable, experienced people - and, at many companies, an institutional failure to train, manage and motivate them effectively. In the short term, brokers, clients and underwriters are the losers here
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