Reportage: Leading the claims way
Guiding clients through the claims process is a crucial element of broker service. Louise Meeson explores the role of the intermediary and the benefits of guaranteeing a reliable claims service
Brokers pride themselves on the service they provide to clients, however the proof of the pudding is in the taste. While the claims process may be just one area in which brokers can offer assistance, it is, for customers, the most important and provides a platform for the intermediary to show their worth.
Intermediaries can make all the difference to whether a claim is accepted or rejected and they can also significantly increase settlement amounts. According to research conducted last year by
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