Viewpoint: Can there be a claims coalition?

With the UK seeing its first coalition government for half a century, are there lessons to be learned for the insurance industry when it comes to collaboration for the collective good?

There seems to be an eternal conflict of interest between brokers and insurers, fighting for the ownership of the client, with one side trying to gain the upper hand however much either side will dismiss the charge.

Insurers sometimes question the value that brokers bring to the transaction in the face of perceived excessive commission costs, while brokers are ever more nervous of any perceived attempts to cut them out of the loop. Nowhere is this conflict more concentrated than when a claim