FOS reveals record complaints in 2013
PPI accounts for over three-quarters of complaints in second half of year.
The Financial Ombudsman Service (FOS) has revealed it took on a record 575,836 new cases in 2013.
The figure represented an increase of 38% on the total received in 2012.
In the second half of the year it received 248,801 complaints in total with payment protection insurance (PPI) making up 76% of the figure.
Just five financial services groups accounted for 68% of the 190,356 new PPI cases.
Complaints
Topping the PPI complaints table for the six months from 1 July to 31 December 2013 was Lloyds
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