Let’s be clear
The insurance industry has found itself under attack again over transparency on costs and fees.
This time around consumer champion Which has accused the sector of levying unfair cancellation and adjustment fees on its customers and even set up a campaign entitled "Stop Sneaky Fees and Charges on Financial Products".
The campaign calls for three changes:
• Don't hide the full cost from customers
• Stop making it hard to compare prices
• Stop stinging customers with rip-off additional charges
The Association of British Insurers (ABI), quite rightly, shot out of the starting blocks and
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