FCA review prompts firms to commit to improving complaints handling
Regulator identifies areas requiring further improvement.
Financial firms have agreed to make improvements to the way they deal with consumer complaints after collaborating with a Financial Conduct Authority (FCA) review.
The FCA added that it will be consulting on possible changes to its dispute resolution rules later this year.
The review did not deal with PPI complaints which have been dealt with separately.
Although the watchdog found some improvements and innovations have already been made there were areas that were identified as requiring further
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