Expertise From A-Z: Going for gold

As customers demand greater service and products, well-trained employees can provide the vital difference in creating a gold standard.

Professionals and companies operating in the financial services industry face ever-increasing challenges. As customers demand greater service and products, requirements from the regulators gain traction, and day jobs become even more pressured; the industry response to these pressures must be to embrace continuous professional development.

There is no doubt that over the past few years there has been an upsurge in insurers and brokers recognising working towards achieving the requisite