Guidewire Connections: Aviva warns of “serious disintermediation”
Angus Eaton says we are in an “age of disruption” and the market is at risk of serious disintermediation.
Angus Eaton, Aviva UK and Ireland MD for commercial lines has advised that the insurance sector is in an "age of disruption" and is "landing in a world where there could be serious disintermediation".
Speaking to delegates at the Guidewire Conncections conference in San Francisco, Eaton said that other issues impacting were a redistribution of wealth making customers more demanding, and data and the fact the customers no longer trust large institutions.
Strategy
Against this background Aviva had
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