Insurance Cares: Whatever it takes for the customer
Chris Cowen of Auger says customers have a right to expect more from their insurers and their approved suppliers when they most need them, especially following a flood.
It goes without saying that customers are epsecially vulnerable when they have been flooded out. Through people and technology, it is now possible to help forge relationships - and find solutions - for all concerned in the process of a claim in the drainage and water mains sector.
Why shouldn’t the customer expect a choice in how they communicate to make a claim? Customers, we should not forget, are people, and they may well feel vulnerable when their drains are blocked or their water stops
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