In-depth - e-trading: Caught in the act

Technology is helping to catch up with fraudsters, but there’s still a place for human intuition and intervention. Sam Barrett reports

Removing face-to-face interaction from the sale of insurance can increase the risk of fraud. But insurers, brokers and software providers are constantly looking at ways to beat the fraudsters. 

“Technology has created an opportunity for application fraud but it also plays a massive part in reducing it,” says Andrew Gibbons, managing director of Mason Owen Financial Services. “The insurers include plenty of checks to ensure they pull out anything that looks suspicious.”  

As well as identity