In-depth - personal lines: Putting a squeeze on dual pricing
Could an end to the ‘broken’ system of cheap introductory prices followed by high renewal premiums finally be in sight? Rachel Gordon investigates
This month’s In-depth is sponsored by LV Broker
Dual pricing has incurred the wrath of consumer groups, journalists and customers. It is on the Financial Conduct Authority’s (FCA) radar, with the regulator stating: “Firms should not give longstanding customers less attention than new customers or treat them in a way which results in poorer outcomes.”
A recent initiative from the British Insurance Brokers’ Association (Biba) and the Association of British
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