In-depth - claims: The tech frontline

How can brokers use tech to manage claims and help customers prevent them? Martin Friel investigates

Part and parcel of any claims proposition has to include a focus on fraud. Of course, brokers have always had a part to play here but their involvement in claims requires them to adopt a more fundamental role, particularly where they have secured delegated authority to manage claims beyond first notification of loss (FNOL).

“Before a broker secures delegated authority in claims, they need to have the anti-fraud mechanisms in place,” says Neil Daniel, senior technical manager and head of fraud