Brokers lament “abysmal” claims experience during Covid-19
Exclusive: Abysmal, slow, abhorrent, extremely poor and incoherent are just some of the words used by brokers to describe claims dealings with a number of providers.
Brokers have attacked insurers for their claims response during the coronavirus pandemic.
Comprising input from 216 brokers, the Broker Resilience Survey by Insurance Age, found 60% of respondents had lodged Covid-19 related claims with insurers.
Asked to rank (rate) claims service levels between one and five, with one being very poor and five being excellent, an unimpressive picture emerged with almost half of brokers (45.4%) rating the service as poor or very poor. The average score provided
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