Public trust in insurance was up before Covid-19 hit
CII survey shows SMEs and consumers valued loyalty over knowing what an insurance policy covered and excluded, as body suggests experiences with claiming for coronavirus-related losses will impact trust in the sector.
Trust in the insurance profession was improving before the coronavirus outbreak, according to the latest Chartered Insurance Institute (CII) Public Trust Index.
A total of 1,000 consumers and 1,000 SMEs were surveyed over two waves, the first one in October 2019 and the second in January/February 2020.
The results revealed that overall consumer and SME satisfaction with insurance increased slightly between October 2019 and February 2020.
Important
According to the CII, the poll showed that
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