Q&A with Aviva's Phil Bayles
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Following Broker Extra in July, Insurance Age caught up with one of the speakers, Aviva chief distribution officer Phil Bayles, to discuss some of the key topics that came out of the event
Speaking to insurance brokers - and reflecting on the Broker Extra session we recorded at the start of July - are you confident as a sector insurance has adapted well to the world we now live in?
“Overall, I have spoken to a lot of brokers and most of them have been pleasantly surprised how well it has worked. Brokers and insurers have tended to trade face-to-face as a default and only used video conferencing as a last resort. But when you think what has happened [with lockdown] going forward
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