Blog: Re-igniting cultural change in the insurance sector

Jenni Hibbert and Ian Johnston
Jenni Hibbert and Ian Johnston

The team at Heidrick & Struggles explores how the insurance space can re-energise and engage the workforce.

Even before the pandemic, the insurance sector was undergoing a period of unprecedented transformation. A survey by PwC had previously put insurance second only to media and entertainment in terms of disruption brought about by forces including technological development, changing consumer preferences, and increasing regulations. Industry executives were already exploring ways to make their firms more innovative, resilient, and customer centric.

At a recent CEO event we hosted for our insurance

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