Brokerbility’s John Dunn on how to counter poor insurer service

John Dunn, managing director, Brokerbility

Intermediaries do not have to accept poor insurer service and be done with it, argues Brokerbility managing director John Dunn. Strategic partnerships and a better use of data can help improve trading and smoothe the client-broker relationship.

The number one issue I hear from our members and brokers in the market is about how poor insurer service is.

In the post-pandemic world, the dynamic between brokers and underwriters has changed. This manifests itself in the following ways: some underwriters routinely don’t return calls, respond to emails, or hit self-set deadlines.

In return, this creates the impression to clients that brokers are not delivering for their customers. Crucially, this is having a detrimental impact on the client

Only users who have a paid subscription or are part of a corporate subscription are able to print or copy content.

To access these options, along with all other subscription benefits, please contact info@insuranceage.co.uk.

You are currently unable to copy this content. Please contact info@insuranceage.co.uk to find out more.

Sorry, our subscription options are not loading right now

Please try again later. Get in touch with our customer services team if this issue persists.

New to Insurance Age? View our subscription options

Register

Sign up and gain access to five complimentary news articles every month.

Already have an account? Sign in here

This address will be used to create your account

Why the future for brokers is data-driven

The latest Insurance Age Pulse survey explores how brokers are using data insight to guide business strategy, and reveals why more now see data as an essential factor for growth. Rachel Gordon reports

Most read articles loading...

You need to sign in to use this feature. If you don’t have an Insurance Age account, please register now.

Sign in
You are currently on corporate access.

To use this feature you will need an individual account. If you have one already please sign in.

Sign in.

Alternatively you can request an indvidual account here: