Opinion: John O'Roarke on the changing face of insurance

The key to success: A lot has changed in the market over the last decade, but insurance is still fundamentally a people business, says John O’Roarke

When the ABC team arrived in Bournemouth in late 2006 one of our immediate concerns was to ensure a fair process for appointing the new leadership team – and to offer equal opportunity to both the incumbent management team and ABC.

Our concerns however, were short lived as Mike Rogers, the newly-appointed LVFS Group CEO, told me: “Don’t worry, there’s no one here – it’s like the Marie Celeste!”

While Mike’s remark was an exaggeration it was clear that the LV business had become de-skilled in