The Blog Spot: The changing face of claims
Claims is where insurance shows its true value but is the march of technology going to change things for the better?
Last week Aviva put 120 people at risk of redundancy. It is proposing to move work carried out in its commercial property business in Southend to Perth where its property claims operations are based.
The insurer later revealed: “Our strategy in property claims has always been underpinned by investing in digital, allowing more of our customers and brokers to service their claim online.
“We predict this could result in up to 50% of straight-forward claims being processed online by you or your
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