Blog: The importance of claims
This article was paid for by a contributing third party.
Aviva's Victoria Keating explores how claims are changing in mid-market and outlines what good service looks like.
Insurance companies can often be accused of being faceless, happy to sit in our ivory towers! At Aviva my team of Claims Relationship Managers work hard to understand what really matters to the customer.
Working alongside you, sitting in the customers’ business, we can find out how their business operates, by talking to the people to understand what’s important to them. So, if something bad happens they have the certainty to know our claims experts will be there to put things right.
Customers
Only users who have a paid subscription or are part of a corporate subscription are able to print or copy content.
To access these options, along with all other subscription benefits, please contact info@insuranceage.co.uk.
You are currently unable to print this content. Please contact info@insuranceage.co.uk to find out more.
You are currently unable to copy this content. Please contact info@insuranceage.co.uk to find out more.
Copyright Infopro Digital Limited. All rights reserved.
As outlined in our terms and conditions, https://www.infopro-digital.com/terms-and-conditions/subscriptions/ (point 2.4), printing is limited to a single copy.
If you would like to purchase additional rights please email info@insuranceage.co.uk
Copyright Infopro Digital Limited. All rights reserved.
You may share this content using our article tools. As outlined in our terms and conditions, https://www.infopro-digital.com/terms-and-conditions/subscriptions/ (clause 2.4), an Authorised User may only make one copy of the materials for their own personal use. You must also comply with the restrictions in clause 2.5.
If you would like to purchase additional rights please email info@insuranceage.co.uk
More on People
How do brokers strengthen their proposition as an attractive employer?
Five takeaways from the RSA-sponsored personal lines roundtable at Broker Expo
Ex-LV boss Mike Crane joins Axa Commercial as director
Axa Commercial has appointed Mike Crane as SME & Specialty director to take up the role at the beginning of January next year.
Ex-Accredited boss Johnson joins Hadron
Former CEO of Accredited Insurance (Europe), Colin Johnson, has joined Hadron as CEO of international operations.
Mountifield promoted to Academy MD as Beaven steps down
Nick Mountifield has been promoted to managing director at Academy Insurance Services, as Richard Beaven has retired for health reasons.
People Moves: 18 – 22 November 2024
Follow the latest insurance personnel moves.
Allianz Commercial UK boss Côté departs to join RSA in new CEO role
Allianz Commercial managing director UK Nadia Côté has left the insurer to join RSA as CEO Europe.
Meet the MGA: Kayzen Specialty
Kayzen Specialty founder and CEO Charles Boorman explains to Jonathan Swift his plans for the MGA to be a go-to market for financial lines through continuous improvement across its three pillars of broker-centric, underwriter-fronted and tech-focused.
Ex-BGL CEO Thompson takes over as Open GI chair
Open GI has appointed former BGL CEO Peter Thompson as its chair, effective immediately.