In-depth - business continuity: Lockdown logistics

Insurance is an industry based on personal relationships and face-to-face meetings, how has the sector adapted to the changes imposed during the coronavirus crisis? Sam Barrett reports

When the UK was put into lockdown on 23 March, the insurance sector had to move fast to ensure it complied with the remote working requirements. While there were some teething issues, most firms have adapted well and are even considering how this might affect the sector’s future.

For Richard Beaven, chief operating officer at Brightside, it was the speed at which the situation evolved that was the biggest challenge. “When the first cases of Covid-19 appeared in the UK, we started planning for